We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
postal codes, telephone numbers, email addresses
transaction history and product or service preferences and requests
customer opinions, referrals
full residential or commercial address, location
personal and/or commercial references when required
personal ID for verification and identification purposes
When you visit our web site, we also collect:
information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location
what pages you visit on our site and what links you click on
What personal information we do not collect or request from our customers?
we never request or solicit any credit card numbers or such confidential information.
Credit, debit or any other electronic payments are done directly by our clients and processed through secure providers such as: PayPal, Quickbooks, Square, Banks (for e-transfers), therefore we never have any access to your information
We do not have any subsidiaries and we do not engage in any kind of over the phone marketing or sales pitches.
How do you use this information?
The main reasons we collect personal information from you are:
to complete a sale or transaction with you
to verify your credit, if necessary
to deliver products and services directly to you
to limit the possibility of fraud
to keep track of projects and services we provide
If it's a necessary part of any of these transactions, we may disclose your information to another company. For eg., when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
We also use your personal information for other, secondary reasons, including:
to administer a loyalty program
as part of a warranty program
Sometimes, we might share your personal information with other companies, including:
We will also disclose your personal information if we are required by law to do so.
How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact: